IT Field Service Engineer (all genders) 

We are mission critical 

Beyond Gravity, headquartered in Zurich, Switzerland, is the first startup to combine agility, speed and innovation with decades of experience and proven quality. Around 1600 employees at 12 locations in six countries (Switzerland, Sweden, Austria, Germany, USA and Finland) develop and manufacture products for satellites and launch vehicles with the goal of advancing humankind and enabling the exploration of the world and beyond. Beyond Gravity is the preferred supplier of structures for all types of launch vehicles and a leader in selected satellite products and for constellations in the New Space sector. Beyond Gravity also uses its space knowledge for applications outside of space technology: The high-precision products have already been used in the semiconductor industry for more than 20 years.

Your responsibilities

• 1st and 2nd level support for Windows-based user applications
• Handling incoming support requests from end users (=tickets)
• Maintain end user laptop and desktop support, and shared workplaces in the office.
• User management - permission management of several systems
• Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories – From procurement till delivery to user.
• Manage of CMBD record file, Stock maintenance.
• Support locally other IT teams (network, infrastructure, etc…), in multiple task and projects (ex.: office relocations,  network - switchers installations, etc)
• Support of telecommunication systems (MS Teams, legacy telephony)
• Troubleshooting hardware issues, swapping or upgrading components
• May require some staggered shifts and will require some travel to sites
• Other duties may be assigned

Your Profile

• Completed technical education with a focus on IT or equivalent work experience
• Years of experience: Intermediate, typically 5 to 5 years of applied skills and experience in a similar role with a focus on technical support and help desk
• Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure
• Familiarity with iOS, and Android operating systems to provide best-effort support to End users using related devices
• Working technical knowledge of Microsoft environment (Windows, Office, etc..) to allow for resolution of issues
• Solution oriented approach and team player, high operational readiness, problem-solving mindset, and proactive
• Excellent Native and Good English skills (Conversational local language (English, Swedish, Finish, Hungarian, German, Portuguese)
• Nice to have: Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering, repair/replacement, and defective part return.
• Customer orientation and customer-facing “softskills”, teamwork, experience in working with remote teams, communication skills with internal and external stakeholders
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Acts as an informed team member providing analysis of information and limited project input.
• Evaluates unique circumstances and makes technical and procedural recommendations
• English is a must. German and French is nice to have

What we offer

• Work in an international environment with global mindset and high-tech products that will fly into space
• A highly specialized and motivated team with a lot of know-how in a unique industry
• We live a hands-on mentality and take suggestions for improvement seriously
• Attractive employment conditions (contribution to public transport, trainings and development opportunities, full paid maternity/paternity leave and many more)
• Flexible and mobile working and at least 5 weeks of vacation with possibility to buy additional vacation

We do not accept dossiers from recruitment agencies for this position. 

Your contact

Did we spark your interest in this exciting position? Then we look forward to receiving your online application.

Recruiter/HR Manager: Stefan Hunger |  https://beyondgravity.com