IT Service Delivery Specialist (all genders)

🚀 Challenge the Impossible​ ​

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1800 professionals, spread across 14 locations in seven countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites, launchers and semiconductor industry, we’re helping to improve life on earth.

Your crew

You‘ll join a dynamic team , where your role will involve ensuring smooth logistics, efficient production, and timely delivery of our top-notch products. We are currently in an exciting transformation where we are growing a Tech Hub in Portugal. Together, we are a diverse team with different backgrounds and personalities, but we are all connected.

Your mission

• Drive and operate SMO (Incident, Change, Problem Management): Process and effective Execution 

• Coordinate and participate in the daily relationship with BG Service Managers / Tower Leads

• Assist in optimizing the Services, processes and tools used to deliver 

• Drive and operate in: Change Management, Configuration Management, Continual Improvement, Event Management, Incident Management, Problem Management, Service Catalogue Management, Service Level Management 

• Execute and secure excellent ITIL process of: Incident and Major Incident Management (setup and host Bridge calls, restore services ASAP, record, communicate), Change Management (minimal failed, run CAB´s), and Problem Management (excellent RCA´s, relevant CAPA´s, run PRB review calls) 

• Assist in management of ServiceNow, the Technical and user Service Catalog integrated in ServiceNow 

• Take proactive steps to monitor issues, take necessary action and inform accordingly 

• Assist/produce delivery of regular reports, including utilization trends, forecasts, and exceptions as required for the scope of Services (contain a Management Summary and technical details) 

• Drive and execute documentation management in area 

• Prepare for monthly review and work with IT Teams to ensure timely submission and closure for polls, audit and compliance follow-up. 

• Conduct reports and presentation update to management 

• Create, update and enhance knowledge base 

• Quality management, run Analyzes etc. 

• Monitor and follow up on Escalations 

• Monitor and act on inflow and trends of incidents & requests in ServiceNow 

• Participate in SMO Team on-call service according to schedule

Your story

• Relevant degree in IT / computer science or comparable training and experience 

• Deep knowledge and good experience in ITIL processes 

• Good Communication and Interpersonal Skills 

• Good experience in IT Service Management  

• General IT know-how in the infrastructure and application layer and their procedural relationships 

• Some years of knowledge in ITSM / ServiceNow 

• Team-oriented and self-reliant work attitude 

• Quick comprehension and excellent analytical and conceptual skills as well as networked thinking 

• Good communication skills fit to given target group 

• Welcomes changes, embraces them proactively and actively bring them into the company 

• Fluent in English, verbally and written 

Why Beyond Gravity?

• You will be a part of an engaged team with the ambition to innovate space!
• You will work in a growing high-tech company with career opportunities within the location or internationally.
• In Lisbon we have a down-to-earth culture, experienced and competent employees and a versatile management team.
• We offer a hybrid work situation and flexible hours to match your rhythm.
• We have moved to our brand-new office.
• We have a canteen, free parking spots in our garage and great access to our office either by car or public transports.
• We have a competitive salary, meal allowance, health insurance and much more.

🌌Are you ready for lift-off?​

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying before 29/11/2024. We‘re actively reviewing candidates and will promptly select the ideal fit for our team.​

For questions regarding the position, please contact: ​Roger Eneberg | +46317354444 | Roger.Eneberg@beyondgravity.com 
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For questions regarding the recruitment process, please contact: ​Maria Sousa |  | extern.maria.sousa@beyondgravity.com 

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Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.​

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Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.