Onsite IT Specialist (all genders)

🚀 Challenge the Impossible​ ​

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1700 professionals, spread across 13 locations in six countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites and launchers industry, we’re helping to improve life on earth.

Your crew

The Onsite IT Specialist will be part of the IT Field Service and IT Datacenter Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. 

The Onsite IT Specialist will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets. 

The role holder will be an energetic, structured, and detailed individual who has a strong passion for problem solving, driving continual customer focused service improvements, service excellence, business, and technology change. 
 
Your Mission

• 1st and 2nd level support for Windows-based user applications 

• Handling incoming support requests from end users (=tickets) 

• Maintain end user laptop and desktop support. 

• User management - permission management of several systems 

• Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories 

• Support for the purchasing within IT stock - Inventory Management 

• Control and oversee ordering inventory, storage of inventory, and control the amount of goods. 

• Update the CMBD record file. 

• Support and Maintenance of the network infrastructure 

• Support of telecommunication systems (MS Teams, legacy telephony) 

• Support regarding the office relocations (warehouses, new offices - network, switchers, installations) 

• Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs 

• Reading error codes flashed up on the device. 

• Swapping out hardware 

• Tracing faults using diagnostic devices and software. 

• Upgrading components 

• May require some staggered shifts. 

• Will require some travel to sites. 

• Troubleshoot Azure IAAS and O365 issues. 

• Preparation of RCA. 

• Strong analytical and troubleshooting skills. 

• Good knowledge of Windows Windows Client & Server Management 

• Experience of work with monitoring software/systems 

• Strong technical documentation skills, ability to clearly record key information within incident tracking and knowledge base systems.  

Your Story

• Completed technical education with a focus on IT or equivalent work experience. 

• Years of experience: + 3 years of applied skills and experience 

• Work experience in a similar role with a focus on technical support and help desk. 

• Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure 

• Knowledge of Windows Client and Server operating systems and MS Office 

• Familiarity with iOS, and Android operating systems to provide best-effort support to End users using related devices. 

• Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. 

• Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. 

• Solution oriented approach and team player 

• High operational readiness, problem-solving competence, and proactivity 

• Excellent Native and Good English skills.

• Nice to have: Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering, repair/replacement, and defective part return. 

• Distinctive service and customer orientation 

• Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders. 

• Ability to utilize provided knowledge article to resolve issues with specific applications/knowledgebases. 

• Customer-facing “soft skills” including strong verbal and written communications. 

• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. 

• Exercises independent judgment within defined practices and procedures to determine appropriate action. 

• Acts as an informed team member providing analysis of information and limited project input. 

• Evaluates unique circumstances and makes technical and procedural recommendations. 

Why Beyond Gravity?

-You will be a part of an engaged team with the ambition to innovate space!
-You will work in a growing high-tech company with career opportunities within the location or internationally.
-In Lisbon we have a down-to-earth culture, experienced and competent employees and a versatile management team. We offer a hybrid work situation and flexible hours to match your rhythm.
-We have moved to our brand-new office with an excellent location in Entrecampos.
-We have a canteen (with free breakfast and snacks), free parking spots in our garage and great access to our office either by car or public transports.
-We have a competitive salary, meal allowance, health insurance and much more.

🌌Are you ready for lift-off?​

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us.​
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For questions regarding the recruitment process, please contact: ​Catarina Rio |  | catarina.afonsorio@beyondgravity.com 

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Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.​

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Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.